AI review replies in your voice

How the AI review reply desk works

Illustration with sample data.

Four AI helpers draft replies to a week of sample reviews for a made-up cafe, in the voice the owner picks. The owner approves every reply and posts it from their own Google login. The helpers never post, text or email anyone.

Example rules for a cafe

• 4 stars and up: thank them and name what they mentioned.
• Stars with no words (3 or more): a short thank-you, nothing made up.
• 3 stars: thank them and say what will change, from your list of changes.
• 3 stars and nothing on your list fits: held for you.
• 2 stars or fewer: held for you to call or answer yourself. No public reply.
• Order numbers and phone numbers are never repeated in a reply.
• About something the cafe doesn’t sell: flagged for you to report, not answered.
• Review requests go to customers from the last two weeks who said yes to texts and have never left a review. Everyone gets the same ask.

Who does what

• Maya, the boss: Lays out the week and holds the reviews that need the owner.
• Gigi, writes in your voice: Writes each reply in the picked voice and adds no promise the owner did not make.
• Joe, double-checker: Keeps order numbers and phone numbers out of replies and flags reviews about things the cafe does not sell.
• Paul, context keeper: Keeps the customer list and drafts the review requests.

What it never does

• It never posts a reply. Posting needs the owner’s Google login.
• It never drafts a public reply to a low-star review.
• It never asks only happy customers for a review.